Manila, Capital city of the Philippines
The Philippines is a country in Southeast Asia with Manila as its capital city. The Philippines was a former colony of Spain and the United States until it achieved independence in 1946. It is the world’s 12th most populous country, with an estimated population of about 92 million people. Multiple ethnicities and cultures are found throughout the islands, making it one of the most diverse countries in the world.
The Philippines’ edge among other Asian outsourcing locations is their skilled, well educated, computer literate and highly trainable manpower. The country also has good telecommunications infrastructure and most importantly, its labor cost is equivalent to only 10%-20% of equivalent jobs in the US, which guarantees huge savings for your company. According to the 1987 Philippine Constitution, Filipino and English are the official languages in the Philippines. Because English is taught in all schools in the country, and because most private schools use English as the main language of instruction, many Filipinos are completely fluent in English. And because most Filipinos speak English with very little trace of a native accent, the Philippines is the premiere choice to outsource call centers to.
According to McKinsey Global Institute (MGI), the Philippines’ percentage of professionals and labor pool suitable for global work has higher rates than those of both India and China. The reason is their strong educational system. It boasts a literacy rate of 92.4% and is home to top educational institutions, therefore producing a large number of talented, English speaking college graduates entering the labor pool each year. In Metro Manila alone, there are 81 higher education institutions and almost 2,000 other schools.
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